Dear Mr. Shih:

 

Thank you very much for your friendly inquiry.

We appreciate the effort you have taken to details your concern.

 

We sincerely apologize for any inconvenience you have experienced with our product.

 

Please be so kind as to consult with the responsible LAMY distributor and specialist in your region: 

 

Energetic Asia Ltd.

Flat C, 6/F, 20 Wang Hoi Road

Kowloon Bay

Hong Kong

Fax: 00852 25376666

Tel. 00852 2537 8888

Email: perry@energetic.com.hk

Perry Wong

 

They would be happy to be of further assistance to you.

 

Best regards,


C. Josef Lamy GmbH
Grenzhöfer Weg 32 · 69123 Heidelberg
Postadresse: 69111 Heidelberg

Telefon:  +49 6221-843 0
Fax:      +49 6221-843 132
Internet:
http://www.lamy.com
E-Mail:   customer@lamy.de

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Geschäftsführer: Bernhard M. Rösner · Registergericht: Mannheim HRB 330194 · USt-IdNr.De143448189

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-----*********@yahoo.com.tw wrote: -----

To: customer@lamy.de
From: ********@yahoo.com.tw
Date: 25.05.2011 17:07
Subject: Query on Repairs ...

Betreff: b2c_repairs_eng
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Dear Sir:
I live in Taiwan,and I bought a CP-1 black several months ago,it is my first LAMY,but,when I try to write it to feel the feeling of a LAMY fountain pen,and put the cap on the top of the barrel, but, when I did not write and want to take down the cap from the end  of barrel,the cap caught the end-cap of the barrel down,and I sent it back to Taiwan Lamy for more than 2 months,then I took it back several days ago,but, the question still there,although the end-cap of the barrel had taken down,and the service center told me not to try to put the cap on the end-cap on the barrel,because the same question will happened again!  this is first time I ever heard about the kind of answer,if I want to take the end-cap down, it is simple for me, I do not need to waste several months waiting the repairment after I bought my pen for a week,I just want to have a traditional practice of writng fountain pen, put the cap on the end of barrel! that s all!if you wish, I can send  the picture to you!
Thanks!

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