一個老男孩的不良嗜好

Dear Angela:

MY  CP-1 HAD SENT BACK TO YOUR COMPANY  FOR OVER A MONTH, BUT THERE IS NO ANY REPLY ABOUT IT, PLEAE TELL ME THE ACTUAL TIMING THAT IT WILL BACK TO ME,

 I HOPE YOU CAN GIVE ME A  NICE AND REASONABLE ANSWER TO RECREATE THE FAITH OF LAMY  IN MY MIND, AND ALL OF MY FRIENDS WHO LIKE TO COLLECT AND USE GOOD PENS LIKE LAMY IN THE WORLD! SOME OF MY FRIEND TOLD ME THE BEST WAY  OF YOUR COMPANY IS RESEND A BRAND NEW ONE BACK TO ME,

BUT, THIS IS NOT THE ANSWER WAHT  I  WANT, I  JUST  WANT A WELL CUSTOMER SERVICE FOR ALL CUSTOMERS LIKE MEIN TAIWAN!

 MAYBE I  AM ONE LONELY CUSTOMER IN TAIWAN, BUT,LAMY IS A FAMOUS PEN FACTORY IN THE WORLD, I HOPE IT WILL SURVIVE IN TAIWAN IN THE FUTURE FOR HIS GREAT CUSTOMER SERVICE!

BEST REGARDS!

<副本同時寄送德國原廠與亞洲代理>

 
--- 11/5/30 (一)，angela@p-heng.com <angela@p-heng.com> 寫道：

寄件者: angela@p-heng.com <angela@p-heng.com>
主旨: Fw: LAMY cp1 fountain
收件者: XXXX

副本: Andrea.Schuch@lamy.de
日期: 2011年5月30日,一,下午8:01



 

Dear Shih :

 

This is Angela and we are charging the Lamy products in Taiwan,  we got the mail from Mr. Perry of LAMY agent in Hong Kong today, we are  sorry that make you confused about your LAMY pen, could you please send your cp1 direct to our company ( address : 9F. no.29 sec.1. Minsheng E. RD., Taipei 10451 Taiwan TEL:02-2541-3636 ), let we check your pen and explain to you as soon as we could !

 

we are very sorry to make you confused .

 

 

with best regards,

ANGELA

 

 

 

 

 

 

 

----- Original Message -----

From: perrywong

To:  XXXXX

Cc: angela ; andrea.schuch

Sent: Saturday, May 28, 2011 11:58 AM

Subject: Re:Re:Query on Repairs cp-1 in Taiwan

Dear XXXX,

 

I am taking care of our Chinese, Hong Kong and Macau markets, not Taiwan. It is why I refer you to Angela.

 

Since I do't have the pen in front of me, I shoudln't comment too much. But  it simply the end plug falling off from the barrel. It should be sent back to German head office for fixing it and you could use it again as per your common habit.

 

Best regards,

perry

At 2011-05-28 11:45:48，"CHI RU HON" <XXXXXXXX@yahoo.com.tw> wrote:

Hello! This is my 3rd mail when I get my CP-1 black fromTauwan custom service that did not work out the problem for the expensive pen ,question is still  there ,the cap at the end will drop like the picture I attached! please tell me what will you do next?  thr quality  of LAMY such a aworldwide famous factory  and service is like this?   Shih   你好:          這是我的 CP-1送修後,問題尚未解決的詢問,每個使用鋼筆的人都會把筆蓋插放在筆桿末端, 但是我的CP-1 在第二次使用後,要拔下筆蓋時, 仍然脫落,貴公司台中服務人員跟我說以後不能把筆蓋放在筆桿末端,因為會再發生,這樣的一枝新買的筆,而且還是世界名牌,竟是如此品質?   --- 11/5/28 (六)，perrywong <perrywong@126.com> 寫道： 寄件者: perrywong <perrywong@126.com> 主旨: Re:FW： Re: Query on Repairs ... 收件者: "XXXX" <XXXXX@yahoo.com.tw> 日期: 2011年5月28日,六,上午10:11 Dear Mr Chi,   You might simply get in repaired in Taiwan and ask your Taiwanese agent ( angela@p-heng.com ) where to hand over it.   Best regards, perry At 2011-05-27 23:25:12，"XXXX" <XXXXX@yahoo.com.tw> wrote: Dear Mr. Wang:   I  got the reply from Lamy company,they ask me to contact with you for my CP-1 to get the answer of repairing  and question solutions!   The picture I send is my  CP-1,I  use it  just for my collection fun of fountain pen, but ,at the 2nd time,it is out of work at the end of the barrel,it caught with the cap,as everyone knows,when writing the fountain pen, put the cap on the end is a practice for conveniece,but the Taiwan Lamy custom service did not try any efforts to avoid that end parts drop from the barrel again! just take it down and send back to me ,then told me not to put the cap again,it will happened again!   Please tell me what should I do now?   Best Regards   XXXX        --- 11/5/27 (五)，customer@lamy.de <customer@lamy.de> 寫道： 寄件者: customer@lamy.de <customer@lamy.de> 主旨: Re: Query on Repairs ... 收件者:XXXXX@yahoo.com.tw 日期: 2011年5月27日,五,下午7:04 Dear Mr. XXXX:    Thank you very much for your friendly inquiry. We appreciate the effort you have taken to details your concern.   We sincerely apologize for any inconvenience you have experienced with our product.   Please be so kind as to consult with the responsible LAMY distributor and specialist in your region:    Energetic Asia Ltd. Flat C, 6/F, 20 Wang Hoi Road Kowloon Bay  Hong Kong  Fax: 00852 25376666 Tel. 00852 2537 8888 Email: perry@energetic.com.hk Perry Wong    They would be happy to be of further assistance to you.   Best regards, C. Josef Lamy GmbH Grenzhöfer Weg 32 · 69123 Heidelberg Postadresse: 69111 Heidelberg Telefon:  +49 6221-843 0 Fax:      +49 6221-843 132 Internet: http://www.lamy.com E-Mail:   customer@lamy.de -------------------------------------------------------------------------------- Geschäftsführer: Bernhard M. Rösner · Registergericht: Mannheim HRB 330194 · USt-IdNr.De143448189 Diese E-Mail einschließlich ihrer Anhänge ist vertraulich und kann rechtlich geschützte Informationen enthalten. Wenn Sie nicht der richtige Adressat sind, informieren Sie bitte sofort den Absender und löschen Sie diese E-mail sowie gegebenenfalls existierende Kopien. Dritten ist das Lesen, Verteilen oder Weiterleiten dieser E-Mail sowie jedwedes Vertrauen auf deren Inhalt untersagt. Vielen Dank. This email and any attachments may contain confidential and/or privileged information. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any copies of it. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. Thank you. -----XXXXX@yahoo.com.tw wrote: ----- To: customer@lamy.de From: XXXXX@yahoo.com.tw Date: 25.05.2011 17:07 Subject: Query on Repairs ... Betreff: b2c_repairs_eng ---------------------------------------------- Dear Sir: I live in Taiwan,and I bought a CP-1 black several months ago,it is my first LAMY,but,when I try to write it to feel the feeling of a LAMY fountain fen,and put the cap on the top of the barrel, but, when I did not writing and want to take down the cap from the end  of barrel,the cap caught the end-cap of the barrel down,and I sent it back to Taiwan Lamy for more than 2 months,then I took it back several days ago,but, the question still there,although the end-cap of the barrel had taken down,and the service center told me not to try to put the cap on the end-cap on the barrel,because the same question will happened again!  this is first time I ever heard about the kind of answer,if I want to take the end-cap down, it is simple for me, I do not need to waste several months waiting the repairment after I bought my pen for a week,I just want to have a traditional practice of writng fountain pen, put the cap on the end of barrel! that s all!if you wish, I can send  the picture to you! Thanks! Absender: ---------------------------------------------- Anrede: Herr Vorname: XXXXXXX Nachname: XXXX Straße:000. XXXXX  street PLZ, Ort: XXX XXXX city Land: Taiwan, Province of China Telefon: 886-9X1-XXXXXX Telefax: E-Mail: XXXXX@yahoo.com.tw -- generated by xmMail 2010; clientIP=[clientIP]